SureVac Call Management system

                     INTRODUCTION

Four college graduates started SureVac technologies 15 years ago. It manufactures vacuum cleaning system. Today, SureVac is leader in vacuum cleaning technology. It sells its products through a massive network of 30 company-owned stores and 200 franchisee outlets. SureVac today offers more than 10 products for home and industry users. It caters to both the segments directly or through its dealer’s distribution network. The 30 company-owned stores sell vacuum cleaning equipment directly to home and industry users while the 200 franchises sell vacuum cleaning system to home users only.

  scope

The internet facility will be available to all its customers to login and can place an order, query and update their account. All the other users can also access it such as administrator, franchisee and the employees.

Limitations

Numerous customer complaints were not handled. The customer care executives were not aware of the incoming calls and how much time was spent an answering those calls. The engineers started that they were rarely aware of what the customers wanted.